I currently teach the Strategic Operations Management course at the NUS Asia Pacific EMBA Program. Previously, I taught courses on Decision and Risk Analysis, Operations Management, and Systems Design at SUTD. A brief description of each course is given below:
Strategic Operations Management
Businesses create value by supplying their products or services to satisfy customer demand. Mismatches between the available supply and the customer demand leads to severe economic consequences due to unsatisfied customers or wasted resources. In Strategic Operations Management, we will study techniques that limit both the incidence and consequence of these supply-demand mismatches. Using cases from a wide range of industries, we will illustrate that firms that employ these techniques to better match supply with demand enjoy a significant competitive advantage.
Decision and Risk Analysis
This course will introduce students to decision analysis tools and methods with a focus on decision making under uncertainty and to the structuring of hard decision problems in engineering, business, and public policy contexts. Students will identify goals, objectives, stakeholders and how these elements interact to form a decision problem. They will learn about heuristics and biases. They will structure and solve decision trees, apply Bayes’ Theorem to update prior distributions upon observing new information, and calculate the value of information. Students will learn about discounted cash flow analysis, expected utility theory, and modeling using Monte Carlo simulation. Students will build models and learn about the value of flexibility.
This course will provide students with an introduction to methods for managing manufacturing and service operations. The course will cover the following topics: Production planning and scheduling, Inventory control, Supply chain coordination, Service system design and Queuing theory. The objective of the course is to familiarise students with quantitative models that can be used to make decisions in each of these areas. Special emphasis will be given to the link between operational issues and strategic objectives regarding cost, responsiveness, flexibility, product variety, and customer differentiation, among others. We will also discuss the implications of various emerging technologies, business practices, and government regulations.
Engineering Systems Design
This course will provide students with an introduction to various engineering systems and the challenges associated with their design, planning and control. The course will familiarize students with important industrial applications where system thinking and modeling improve system performance. This will include identifying, evaluating and modeling the objectives of an engineering system, the stakeholders, the key performance criteria, key trade-offs, critical constraints, uncertainties and risks. The course will emphasize modeling, analysis and working with real data. In particular it would leverage tools and methods from data analysis, probability, optimization and microeconomics. A signature feature of the course is a term-long industry project.